Management
Manage conflict. Management change. Manage people.
Courses
MindEdge's A Manager's Guide to Superior Customer Service explores the art and science of developing a superior customer experience.
Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships.
As a manager, handling difficult employee behavior is now your job.
To be successful and move ahead in his or her career, a manager must understand how to manage people, including motivating workers and coordinating their activities.
If you're a manager and have not had any management coursework or experience, you may be looking for some foundation in management basics.
This course is designed to help managers and other decision-makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies.
As a manager, you will undoubtedly deal with conflict.
How Can I Help You? Customer Service Best Practices explores best practices in providing customer service.
After completing this course, the learner should be able to:
Ethical decisions in business are everywhere.
Managers who lead and manage through coaching—providing encouragement, feedback, and support—are more successful in "working through others." This course focuses on the skills and techniques of positive coaching in an…
MindEdge's A Manager's Guide to Information Technology course is designed to help managers develop a solid understanding of the basic concepts and technologies that they will encounter in the information technology field.
If you're a manager or supervisor, you have probably been faced with a difficult conversation with a direct report.
We all negotiate every day. And even though negotiations are an integral part of our lives, techniques for managing these situations are not instinctive; they must be learned.
This course is designed to help executives and other potential deal-makers learn the essential strategies and skills to conducting successful business negotiations.
There are a number of managerial factors that are vital in managing and leading.
One of the more precious resources a manager has is his or her time.
As businesses are increasingly turning to technology to handle both internal and external communications, the notion of a centralized workforce that meets face-to-face on a daily basis is becoming less common.
Proper management of human resources is vital for creating and sustaining a skilled and engaged workforce, developing a positive business culture, and generating a competitive advantage.